360 Degree Feedback is a process where employees receive feedback from their managers, peers, and direct reports. Employees also complete a self evaluation as part of the 360 feedback process.
360 Feedback is often used as part of a performance evaluation or performance appraisal process, but it is a tool ideally used for developmental purposes only.
Participants receive feedback on a comprehensive list of leadership and management competencies, usually from their manager, peers, and direct reports. After the 360 evaluation is complete, participants receive a feedback report with an assessment of their strengths and weaknesses.
The feedback is facilitated by a certified 360 coach to determine performance plan for leveraging strengths and setting themselves up for success to work on their areas of opportunity.
360 Feedback is most commonly used to get performance feedback on managers and leaders in an organization, but some companies also include non-managers in the feedback process.
When 360 feedback is conducted at different levels, we will customize different 360 survey templates for company leadership, managers, and non-managers. The competencies, behaviors, and skills that are needed at each level are different, so the 360 evaluation form will be designed to measure the things that that are relevant to each person's level.
When used as a development tool, 360 degree feedback offers a number of benefits, including increased self awareness, identification of potential problem areas and gaps in perception (blind spots, disagreements, hidden strengths and weaknesses, etc.), professional development, and increased communication and openness among employees.